QONEXXA REFUND POLICY

The User understands that the Platform enables the User to register either as a Business Owner or Business Partner.  Registration is free for all users and only for the usage of platform services, they may buy the necessary Q-Credits. Further, it is understood that on the basis of the type of the account as chosen by the User, he/she shall be able to utilize the services of the Platform. Moreover, the User understands that the control of the display of the names of the User shall be on the discretion of the Platform. It is understood by the User that the display of the names on the Platform shall be on the basis of the type of the account chosen and shall change as per the Q-Credits utilization by the User. The User may at the maximum hide or delete their account from the Platform as per their discretion.

The User herein agrees and acknowledges that once the User avails and utilses the Q-Credits, the fees with regards to the services of Qonexxa so paid to the Platform shall not be refunded by Qonexxa at any point. Further, should there arise any technical error/glitch and/or double payments, the same shall be verified with the respective payment gateway and upon their confirmation, the payment so made erroneously may be refunded to the User. However, Qonexxa holds no responsibility should there arise any grievance/concern with respect to any third-party payment gateways. Such concerns shall be directly resolved with the concerned payment gateway only, at the most Qonexxa may assist in liaison with the Payment Gateway for resolving such issues.

The User understands that although we periodically check the accuracy of email ids and mobile numbers of our platform User’s (Members) once in a year, you agree and acknowledge that in case of any non-connectivity of email and mobile numbers of the User’s (Members), Qonexxa shall not be liable to refund the payment to the User, as the User’s (Members) stands verified in the Platform’s systems with their e-mail addresses & mobile number only.